So, imagine your 10 year old daughter is taking a cross country flight from San Francisco to Grand Rapids, Michigan. She has to change planes in Chicago, but United Airlines promises that for a big fee they will watch your child and make sure your child gets on the right plane in Chicago and also that the right person will pick her up in Grand Rapids. Well, what happens when the United Airlines worker in Chicago forgets to pick up your daughter and your 10 year old wanders the airport for four hours looking for someone to help her. She asked flight attendants repeatedly, but every one of them told her they were far too busy to help a 10 year old girl alone in the world's third largest f**king airport. You have got to be kidding me. Apparently no one had one extra minute to help the girl. How did the girl's parents find out their daughter was in trouble? When the camp called and said their daughter never showed up. How panicked do you think the parents were then? The girl asked workers at United three times to be allowed to call her parents. They refused. She asked for them to call the camp. The workers said they had, when they had not. So, what happens when the dad of the girl is a professor (photo above) at Stanford? Yeah, everyone on the internet finds out about what a crappy job United did in a matter of minutes. "Students, I have an assignment for you."
Wednesday, August 15, 2012
When the girl finally did get on a flight, the airline lost her bags and they did not show up for three days. Seriously. United issued a half hearted apology. They don't want to admit they were wrong because they don't want to get sued. How about worrying about a 10 year old alone?